Over the past few years an increasing number of our valued customers have required us to utilise a Purchase Order (PO) number system in order to receive payment. We are being asked to use POs as authorisation for bookings and to ensure that POs are quoted on confirmations and invoices.

In order to support our customers and align our ways of working, Adele Adams Associates have adopted a Purchase Order number system. When making a booking, and in order to confirm a training course or date, all customers will be asked to provide a PO as confirmation. We will then ensure that the PO is quoted in correspondence and stated on our invoices.

We can estimate exam fees and the expenses for you to help you raise your PO. This will be split into four different sections:

1. Mileage
2. Accommodation (where necessary)
3. Subsistence
4. Exam Fees

We cannot confirm exactly what these amounts will be until after the course, however, we can give you an estimate based on local hotels, a flat rate of subsistence, and use Google Maps to calculate the mileage.

If you need to raise a PO but it has to be fixed and cannot be changed after the expenses and exam fees have been confirmed, then we can do one of two things:

1. Raise a PO for the course fee only as this will be a fixed cost. You then raise a separate PO for the expenses after the course. We can then raise two Invoices, one for the course (either before or after the course has taken place) and then another for the expenses and exam fees (if applicable) after the course.  We wouldn’t require this second PO before the course.
2. We use estimates for all expenses and then invoice based on these estimated amounts. If your course includes exam fees we would invoice for the agreed course maximum of 12 delegates, unless you specifically confirmed fewer delegates when raising the PO (if the agreed minimum number of delegates was exceeded we would invoice separately for the outstanding exam fees).

If your company doesn’t use POs, please let us know and we can use your name as a PO number.  We cannot accept names as POs for companies who do use PO numbers.

Getting a replacement hard copy of a certificate can take a little while if it is through the exam board as you will need to fill in a form and they post it back.  It will also cost you to do this.
If you’re happy with an electronic certificate we can send this through to you on the same day if the request is before 1pm.

Please note, we do not keep electronic copies of any certificates from the exam board which were originally sent to us as a hard copy.

Highfield Awarding Body for Compliance (HABC)

To obtain a replacement e-certificate from HABC, you can contact us with a name and approximate date the learner did the exam, and we can download their e-certificate from the HABC website.

Applicable for the following courses from 2015: Level 2 HACCP, Level 4 HACCP, Level 2 Food Safety, Level 3 Food Safety, Level 4 Food Safety & Level 3 Effective Auditing & Inspection Skills. Any Level 3 HACCP exams taken online will also be HABC from April 2020.

Royal Society for Protection of Health (RSPH)

The prices are as follows: £50 + VAT for a hard copy.
You can apply for this yourself by downloading this form.
Applicable for the following courses from 2015: Level 3 HACCP

To obtain a replacement e-certificate from RSPH, you can contact us with a name and approximate date the learner did the exam, and we can download their e-certificate from the RSPH website.

If you have attended a course before 2015, please get in touch with us as the exam boards may be different from above.

It’s not ideal, but does happen, especially moving from past roles.

Get in touch with us and we will help as much as possible, as quickly as we can. It’s best to contact us online with the course, the approximate date, whether it was in-house or on an open course and we’ll do our best to send over either replacement certificates or evidence of delegates attendance and exam score  (if we cannot get a certificate).  Generally, courses before 2015 we cannot access replacement certificates for.

We can send evidence of our trainer’s training certificates and also their qualifications on certain courses. Please email us as soon as you know what you need, and we’ll endeavour to get send through to you the same day.

Here is a link to download our Centre Approval Certificate from RSPH

Here is a link to download our Centre Approval Certificate from Highfield Awarding Body for Compliance (HABC)

On signing up to the face to face course, we will send you emails regarding the course. We will send them out upon receiving your booking, 1 month before the course, 2 weeks before and a couple of days before the course starts as reminders.

Within this, you will:

1. Be reminded of the venue, location and dates. This is also on your order form when you booked onto a course. We will send you a venue location sheet with directions and suggested accommodation. If you are attending a Live Online session the email we will let you know the format of the video call and how to access your workbook for the day.
2. Be informed of the start and end times for the days of the course (usually 9am start)
3. Be told what you need to bring with you
4. Be informed if you are going to be receiving a posted or emailed pack before the course with pre-course exercises to complete and bring with you.

If you do not hear from us after booking, please can you contact us on info@adeleadamsassociates.co.uk. Sometimes our emails may go into spam folders, this can be easily rectified by sending your IT department an email asking them to add our emails to a ‘safe list’ with emails ending in @adeleadamsassociates.co.uk.

On signing up to a live online course, we will send you emails regarding the course. We will send them out upon receiving your booking, 2 weeks before and the days before the course starts as reminders.

Within this, you will:

1. Be reminded of the dates and format of the video call and how to access your workbook for the day.
2. Be informed of the start and end times for the days of the course (usually 9am start)
3. Be told what you need to have with you
4. Be informed if you are going to be receiving a posted or emailed pack before the course with pre-course exercises to complete and bring with you.

If you do not hear from us after booking, please can you contact us on info@adeleadamsassociates.co.uk. Sometimes our emails may go into spam folders, this can be easily rectified by sending your IT department an email asking them to add our emails to a ‘safe list’ with emails ending in @adeleadamsassociates.co.uk.

No, the fee for face to face courses does not include accommodation. We do not to hold any rooms at suggested venues at a special rate. We usually find venues with either accommodation on-site or close-by. We send suggested accommodation out about 1 month before the course.

We have two options for paying for an open course:

1. Via credit card payment – this is the quickest way to pay
2. Via invoice payment – ideally with a PO number ready, you can select payment via invoice and we will send an invoice through to your accounts department. There is a form to fill in when checking out which needs your accounts department contact details and the PO number to use. If you do not have a PO ready, please ensure this is sent to us as soon as possible as we will require this to secure your booking.

We ask for payment within 30 days of invoicing for all courses. We also need the course to be paid for 21 calendar days before the course starts to ensure your place is confirmed.

If you cannot attend a course please contact us urgently. There are two options open to you:

1. If it’s outside of 10 working days before the course, we are able to move you onto another date of the same course or you can send someone else to the same course
2. If it’s within 10 working days, we are unable to move your free of charge, but you are able send someone else instead. If you do want to move to another course, you would have to pay for this place, and again for the new place on the next course as per our Terms and Conditions as stated on the website and agreed to on booking.