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M&S Product Integrity Course: Getting started (Open Course)

Rated 4.53 out of 5 based on 51 customer ratings
(51 customer reviews)


Prices are exclusive of VAT and per delegate

Attendee Details:

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Aims of the course

The aim of this M&S Product Integrity course is to take suppliers through the concept and principles of product integrity.  This course is aimed at suppliers who have just started their journey or want to revisit the fundamentals. The course will take delegates through the Integrity and Segregation Codes of Practice and explain how the principles of the COPs can be met.  The course will deliver an understanding of the practical methodology which could be used to carry out the required assessment.

Details at a glance

Duration: 2 Days
What is included? Lunch, refreshments, course materials and certificate of attendance.
Awarding body: Adele Adams Associates Ltd

Course content
  • The principles of the M&S Product Integrity, Segregation and Raw Material Codes of Practice
  • Identifying claims
  • Practical methodology for carrying out a product integrity assessment
  • How to assess potential errors in the factory box that could compromise claims
  • How to assess potential threats in the supply chain that could compromise claims
  • How to ensure your assessment is robust
Who should attend?
  • Technical Managers
  • Quality Assurance Managers
  • Production Managers
  • Procurement/Purchasing Managers
Can I book an in-house course instead?

Yes! Our in-house courses are more cost effective if you wish to have a team trained on this subject rather than just individuals.  The course price is £2,999 + VAT + expenses.  It is for a maximum of 12 delegates.  Please contact us if you wish to book this course and we’ll give you the dates we have available.

Terms and conditions of booking

Prices shown are exclusive of VAT and your invoice will show the VAT added.  Course fees must be paid 21 days prior to the course start date. Once the booking has been received by Adele Adams Associates Ltd you are liable for payment.

If you are unable to attend, substitutions (i.e. name changes) can be made but cancellations cannot normally be made.  If you wish to transfer to another course and your current course is more than 10 working days away, we will transfer you free of charge, however, if it is within 10 working days, you will be liable to pay the full price for the current course place and the new course place.

Please note it may be necessary, for reasons beyond our control, to alter the programme or tutors. Adele Adams Associates Ltd reserve the right to cancel the course, for such reasons as undersubscription. In such an event a full refund will be given or transfer to another course. No responsibility is accepted for incidental loss resulting from such a cancellation.  Course fees do not include accommodation.

There are only 12 places per course available.  Once you click on the course you require, underneath it will tell you if it is available or not.   A maximum of 2 places are allowed per company per course.

You will receive an email once you have booked reserving your place; subject to validations. Please allow for a period of validation (up to 10 working days) and which time we will confirm your validation and place on the course. If you do not hear from us within 5 working days of booking your place on the course please contact us at info@adeleadamsassociates.co.uk. We will share your name, job title, company and email address with Marks and Spencers to get the validation.

On signing up to the course, we will send you emails regarding the course.  We will send them out upon validation, 1 month before the course, 2 weeks before and a couple of days before the course starts.  If you do not hear from us after booking, please can you contact us on info@adeleadamsassociates.co.uk.  We find some companies block our emails for spam reasons.  This can easily be rectified by sending your IT department an email asking them to add our emails to a ‘safe’ list with emails ending in @adeleadamsassociates.co.uk.

After the course, we will contact you using email from time-to-time with any courses we have that you may be interested in.  If you do not wish to be contacted, please email us to say you do not wish to be contacted again.

As the course is affiliated with Techni-K Consulting (Kassy Marsh, the Director co-authored the textbooks) your email address and course details will be shared.  They may contact you to offer services below about your M&S Integrity audit.  If you do not wish for us to send over this information, please let us know.

51 reviews for M&S Product Integrity Course: Getting started (Open Course)

  1. Rated 5 out of 5

    Alysha Mitchell

    Methodology presented was most helpful. Good work Adele!! 🙂

  2. Rated 4 out of 5

    Michael Nuernberger

    The course met expectations and objectives. Having a M&S technologist in the group was helpful. I feel i’m able to carry out my own assessment, yes, more focussed. Confident sharing with the company.

  3. Rated 5 out of 5

    David Laverty

    A clear knowledge of the methodology that i can follow and work on in my own workplace. The exercises were extremely useful working in groups with a wider knowledge and more ingredients, helped me apply more in-depth thought in my own work. The handouts and booklets are going to be a good tool and help explain to others in the team.

  4. Rated 4 out of 5

    Sharon Donnelly

    Course was a real eye opener. My objective was to get a greater understanding of the M&S COP. This definitely was delivered. In terms of notes and handouts, books – this was beyond expectations. Very helpful. Great course. Adele’s done a great job and course material presented was very good. Was one of the best courses I’ve been to.

  5. Rated 4 out of 5

    Louisa Piatkowski

    Very useful course which will benefit the site.

  6. Rated 4 out of 5

    Mike McCrory

    Shared experience of the group was most helpful.

  7. Rated 4 out of 5

    Sarah Laenen

    It met expectations. The books and system of calculations I found most helpful. A very helpful course.

  8. Rated 4 out of 5

    Emma Nally

    The course met expectations. The templates are going to be most helpful. I feel I’m confident in carrying out my own assessment.

  9. Rated 5 out of 5

    Brian Lindsay

    Integrity exercise good mix and people made excellent contributions for discussions.
    Very in-depth course, many new ideas and insight into M&S new requirements.

  10. Rated 5 out of 5

    Kerry Bailey

    Well presented, easy to understand with useful handouts.

  11. Rated 4 out of 5

    Rosina Malik

    Pleasent, easy to listen to. Able to make complicated topics easy to understand.

  12. Rated 4 out of 5

    Mary Rose

    Plenty of food for thought and pointers for directions to move forward. Very enjoyable and informative.

  13. Rated 5 out of 5

    A. Baldwin

    The blend of teaching and workshop activities helped re-enforce each section.
    Excellent introduction to a ‘new world’ of compliance activity, which is going to keep us very busy

  14. Rated 5 out of 5

    A. Shingleton

    Scope was greater than expected.
    Learning and doing the risk assessment was helpful, learning is easier when you do.

  15. Rated 5 out of 5

    Mandy Roberts

    Tutor great, shared experience, related to our business and wider world.

  16. Rated 4 out of 5

    S. Guise

    Very good and valuable training. Well done!

  17. Rated 4 out of 5

    A. Elliott

    Provided good insight into the COP’s and also showed how to show compliance.
    Explained well and was delivered in a way that could be understood

  18. Rated 5 out of 5

    Z. Lennox

    I have gained knowledge in what the expectations are of maintaining product integrity. I found the practical elements beneficial, gives an idea and expectation of what is required at site. I have been given the tools to carry out own assessment.

  19. Rated 4 out of 5

    J. Lickerish

    Thank you!

  20. Rated 5 out of 5

    A. Bazdanis

    It met expectations and I believe that it will help a lot in implementing the M&S COP. I feel that after the course I can carry out all the appropriate assessments. Adele was discussing all the questions and we debated many case studies.

  21. Rated 5 out of 5

    C. Goring

    Very useful in helping me review site system and check what I’ve already done at group level with suppliers.

  22. Rated 5 out of 5

    O. Ampaw

    Very carefully thought through approach to assessments

  23. Rated 5 out of 5

    K. Weir

    Very helpful. I have a better understanding of what I need to do now.

  24. Rated 5 out of 5

    R. Brown

    Clear methodology of working through the 5 steps and good to discuss questions of COP. The activities helped the day flow well and embedded knowledge and how to complete each step. I feel I know enough to help support suppliers.

  25. Rated 5 out of 5

    M. Calic

    It was great that many doubts were clarified and got some learnings of methodologies. Would definitely recommend the course

  26. Rated 5 out of 5

    E. Nixon

    The risk assessment/scoring method allows to make current risk assessments more objective/robust. Exercises to put methodology into practice. The templates will be helpful. Really enjoyed the course so thank you very much

  27. Rated 4 out of 5

    D. Grobler

    Overall very informative and well presented. Very useful

  28. Rated 5 out of 5

    S. Woolland

    Extremely enlightening. All contents was helpful, found the group exercises and discussions very helpful. Excellent course

  29. Rated 5 out of 5

    N. Gale

    I feel equipped to improve what we have. The templates will be very helpful. Excellent course and delivery.

  30. Rated 5 out of 5

    T. Ferreira

    Documentation of risk assessments, format of tables, decision trees were all helpful

  31. Rated 4 out of 5

    M. McGinley

    Expectations are much clearer. Segregation COP was particularly helpful.
    Enjoyed the course.

  32. Rated 5 out of 5

    A. Thornley

    I feel a lot clearer with the COPs. Exercises are very helpful. I feel a lot more confident in carrying out a R.A.
    Enjoyable – tutors very clear and concise

  33. Rated 5 out of 5

    K. Hall

    I have more of an understanding on what’s expected. Exercises helped to understand.
    A lot to take in but useful

  34. Rated 4 out of 5

    N. Raby

    Gave some insight and potential solutions to some concerns around linking different aspects of current work streams. I do feel I can now link the different elements together and explain some of the risk and specifications we have made.

  35. Rated 4 out of 5

    I. Kilburn

    Enjoyed the course, good level of education

  36. Rated 4 out of 5

    R. Whiteley

    The course was interesting and there was good information.

  37. Rated 5 out of 5

    I. Obretenova

    It showed a different perspective on the integrity activity, which is useful for me and will help me manage my part of it better. I am certainly better equipped after this course. Thank you!

  38. Rated 5 out of 5


    Delivered more structure around the COP and helped visualise what was needed. Exercises in groups challenging thoughts and claims not specific to us, thus thinking M&S / auditor / customer than site.

  39. Rated 5 out of 5


    Logical approach, work in stages, relevant to own operation, exercises relevant. Gives me enough understanding and confidence to implement and train team effectively.

  40. Rated 5 out of 5


    Given structural ideas to meet COP required.
    Enjoyable/Helpful aspects were: Links to HACCP, Decision trees, exercises were good debate, points around key areas.

  41. Rated 5 out of 5

    N. McKinley

    It has given me a tool kit to ensure the COP’s are implemented successfully at site. Very enjoyable and informative 2 days. Thank you.

  42. Rated 4 out of 5

    L. Coluccio (verified owner)

    Was a very useful course and very well delivered to attendees.

  43. Rated 4 out of 5

    R. Milne

    More in-depth understanding of process was exactly what I wanted to achieve, this objective was met. Bolton on of HACCP methodology to integrity subject was helpful. Feel more confident and equipped now to drive detail and reasoning into existing assessment.
    Excellent course, as always!

  44. Rated 4 out of 5


    Enjoyed healthy debate about what other sides had done or not done. Adele was always willing to support and no question felt like a ‘daft’ question.

  45. Rated 4 out of 5

    R. Sousa

    Great that the tutor worked with M&S on the development of the COP

  46. Rated 4 out of 5


    I now have a clearer understanding of what is required and what the scope is. The exercises were a good tool in learning to evaluate. I will believe that as we have a system in place I will now be confident to review it against this learning.

  47. Rated 4 out of 5

    E. Baird

    The thought process behind interpretations of the COPs were very useful. Also the approaches to threat and error were useful.
    Very good course all round and picked up some useful information from other attendees.

  48. Rated 5 out of 5

    T. Marsh

    Provided structure and framework for ‘how to’ comply. Great course – thank you

  49. Rated 4 out of 5

    L. Dawes

    Provided the tools required to put good systems into place.

  50. Rated 5 out of 5

    B. Rees

    Great course, clear, concise.

  51. Rated 4 out of 5

    Becky A (verified owner)

    I feel confident progressing with the assessment and now able to speak with confidence to auditors regarding the integrity system

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