Why choose Adele Adams Associates?

Information for Training Supplier Approval & Monitoring BRCGS

The following information is provided to help you decide whether to select us as your training provider (we really hope you do!) If you are already using us, it should be helpful for carrying out your training supplier approval and performance monitoring activities as required by BRCGS.

Company Information
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Trainer Competency
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Course Management
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Results Management
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Client service levels and reliability
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Trainer Integrity
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Data for Performance Monitoring
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Trainer Competency

The competency and performance of our trainers is key to the protection of our reputation and brand. Each new trainer goes through a robust process of approval and sign off.

The following controls help ensure both the initial, and ongoing, competency of our trainers:

Our trainers hold defined qualifications prior to delivering specific courses. Both technical and training skills qualifications, along with practical industry experience are required

We have trainer onboarding processes in place – including competency checks, observations, assessments and sign off

Risk based observations of existing trainers, as well as new trainers, are carried out to a defined schedule by senior trainers

A trainer CPD system is in place and updated annually

Trainer performance is verified through the regular monitoring and review of exam/test results and delegate feedback scores and comments

Course Management

Our courses are designed by subject matter experts with practical food industry experience. We aim to ensure that all our course content is based on current best practice. We have a strong reputation for delivering interactive and engaging courses.

The following controls help ensure our courses are accurate, engaging and reflecting industry best practice:

• A course review and management system is in place to help ensure each course is reviewed on a risk-based frequency by a subject matter expert
• We continually look for new training methods and techniques to further improve engagement and retention, such as our bespoke live online learning platform, Achieve
• Course updates and changes are communicated to our trainers via our online Trainer Forum – this includes updates, useful articles, and a resource library
• A monthly online Trainer Forum call enables questions and discussion to be shared and answered
• Face-to-face Trainer Forums are held on a regular basis where developments and ideas are shared and discussed

Results Management

The veracity of the training results generated by our courses is key to illustrating delegate competence and the protection of product safety for our clients.

The following controls help ensure our results are accurate, reliable and our pass rates are industry leading:

Results from both regulated exams and non-regulated competency checks are logged and reviewed on a regular basis for trends and any anomalies. Feedback is provided to individual trainers and action taken where necessary

Our trainer onboarding procedures include robust invigilation processes and delegate ID procedures for regulated exams

We carry our routine moderation sampling of trainer marked competency checks

For courses without a competency check, the trainer must sign the register to confirm attendance. For live online courses the trainer must manually confirm each delegate’s attendance before the system will release the certificate

Client Service Levels & Reliability

Customer service is very important to us, and we aim to deliver consistently high service levels.

The following controls help ensure our customer service levels remain high:

• Robust procedures are in place for booking and delivering courses which begin with a Booking Confirmation containing all the course details (plus the trainer contact number) which is signed by the client
• The trainer then receives a Trainer Confirmation for each course, including the site contact details
• Clients are contacted for delegate and site details approx. 2 weeks before the course
• Our trainers have emergency office contacts and client site contact details and are instructed to inform the office, and client, of any issues such as delays due to traffic as soon as possible
• Trainers are required to provide feedback on each course, which is communicated to the client, where necessary
• Delegate feedback form responses are logged and reviewed on a regular basis for trends and any anomalies with action taken were necessary
• We aim to process and issue results and certificates as quickly as possible and typically within a 10-day period for in-house competency checks (response times for regulated exams are dependent upon the awarding body)

Trainer Integrity

The integrity and conduct of our trainers is vital to ensure client confidence and to maintain our excellent service levels.

The following controls help ensure our trainers operate with the highest integrity:

All trainers go through a robust onboarding process before being approved as an AAA trainer which includes both a trainer code of conduct and confidentiality agreement both for client information and for AAA intellectual property

All trainers carry photo ID

Trainers and AAA sign confidentiality agreements as requested by clients

AAA and our individual trainers are required to hold professional indemnity insurance

Data for Performance

Data for Performance Monitoring

This information will be updated at the end of each quarter with a rolling 12 months data and will typically be 2 months behind the current calendar month due to the time taken for regulated exams to be returned. The data includes overall pass rates and feedback scores.

Data Summary Sheet
Updated March 2025